EMS (Management System) - Service Interruption (EMS-US)

Customers experienced a service interruption affecting access to EMS. The interruption was caused by a database availability event after transaction log growth exhausted the available storage allocated for database operations. Service was restored after engineering completed recovery activities and verified platform health. No data loss or data integrity issues were identified.

Impact
Customers were unable to access EMS during the incident window. No data loss or data integrity issues were identified.

Root Cause
An unexpected increase beyond normal and anticipated growth in database transaction log utilization exhausted the available storage allocated for the database, resulting in a database availability event that affected access to EMS. Engineering restored service by recovering the database environment and re-establishing normal database synchronization.

Resolution
Engineering restored service by increasing available storage capacity, recovering the affected database environment, re-establishing database synchronization, and verifying platform health before confirming full service restoration.

Follow-up
Engineering is completing a detailed review of the conditions that contributed to the transaction log growth, including the effectiveness of existing monitoring and alerting, to identify any additional operational improvements that may further reduce the likelihood of similar events.