On July 1, 2026, customers experienced a service interruption affecting the EMS platform. The interruption was caused by a network connectivity event within our hosting provider's infrastructure that affected access to the EMS environment. Service was restored after the hosting provider completed recovery activities. No data loss or data integrity issues were identified.

Root Cause
The service interruption originated from a network connectivity event within our hosting provider's infrastructure that affected connectivity to the EMS platform. The provider identified and mitigated the underlying network issue, after which normal connectivity and application availability were restored.

Resolution
Our team worked closely with the hosting provider throughout the incident, monitored recovery activities, validated application availability as connectivity was restored, and confirmed full service recovery following completion of the provider's mitigation efforts.

Follow-up
We have completed our internal review of the incident and are working with our hosting provider to review their incident findings and recovery actions. We will continue to collaborate with the provider to support ongoing service reliability and operational resilience.