Issue: Users experienced MyCority application errors, primarily related to timeout issues.

Root Cause:
The errors were traced to a back-end component of the MyCority application that caused an unexpected spike in user session management, leading to instability in the session handling process. As a temporary measure, the affected feature was disabled to stabilize performance while adjustments were made.

Resolution:
The team initiated an unplanned maintenance window during which enhancements were made to the session management process. This improvement stabilized session handling and allowed the previously disabled feature to be re-enabled without adverse effects.