R21 service disruption

Incident Report for CorityOne

Resolved

This incident has been resolved.
Posted Nov 18, 2025 - 16:01 UTC

Identified

We are continuing to monitor for any further issues.
Posted Nov 18, 2025 - 14:57 UTC

Update

We are continuing to monitor for any further issues.
Posted Nov 18, 2025 - 14:51 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Nov 18, 2025 - 14:50 UTC

Identified

R21 is currently experiencing a service disruption. The incident is caused by our third-party service provider. We are actively collaborating with their teams to restore service and will provide the next status update immediately upon receiving a substantive change in status or confirmation of remediation from our vendor.
Posted Nov 18, 2025 - 14:22 UTC

Investigating

We are currently investigating this issue.
Posted Nov 18, 2025 - 13:36 UTC
This incident affected: R21-EU (Platform, R21).