All Systems Operational

About This Site

Welcome to Cority's Status Monitoring Page. Here, you can track the operational health of the platform engines in the CorityOne ecosystem - GX2, EMS, RSH, WES, GSP, R21, TruBox - across global regions. This page offers real-time monitoring into the status and performance of Cority's product infrastructure, ensuring transparency and keeping customers informed of any service updates.

US2-0 Operational
GX2-US2-0 Operational
MyCority-US2-0 Operational
API-US2-0 Operational
US2-1 Operational
GX2-US2-1 Operational
MyCority-US2-1 Operational
API-US2-1 Operational
US2-2 Operational
GX2-US2-2 Operational
MyCority-US2-2 Operational
API-US2-2 Operational
US1-0 Operational
GX2-US1-0 Operational
MyCority-US1-0 Operational
API-US1-0 Operational
FedRAMP Operational
GX2-FedRAMP Operational
MyCority-FedRAMP Operational
API-FedRAMP Operational
CA1-0 Operational
GX2-CA1-0 Operational
MyCority-CA1-0 Operational
API-CA1-0 Operational
CA1-1 Operational
GX2-CA1-1 Operational
MyCority-CA1-1 Operational
API-CA1-1 Operational
CA1-2 Operational
GX2-CA1-2 Operational
MyCority-CA1-2 Operational
API-CA1-2 Operational
EU1-0 Operational
GX2-EU1-0 Operational
MyCority-EU1-0 Operational
API-EU1-0 Operational
EU1-1 Operational
GX2-EU1-1 Operational
MyCority-EU1-1 Operational
API-EU1-1 Operational
UK2-0 Operational
GX2-UK2-0 Operational
MyCority-UK2-0 Operational
API-UK2-0 Operational
AU2-0 Operational
GX2-AU2-0 Operational
MyCority-AU2-0 Operational
API-AU2-0 Operational
RSH-US Operational
RSH Front End Operational
RSH Reporting Operational
EMS-US Operational
Management System Operational
API Operational
SDS Vault Operational
OES Operational
WES-EU Operational
WeSustain Operational
WES-NA Operational
WeSustain Operational
WES-HTZ1 Operational
WeSustain Operational
WES-HTZ2 Operational
WeSustain Operational
WES-HTZ3 Operational
WeSustain Operational
R21-EU Operational
Platform Operational
R21 Operational
GSP-EU Operational
SPM (Environment & Framework) Operational
IEM (Investor Portal) Operational
SCS (Supplier Portal) Operational
IQS-APP00 Operational
TruBox-APP00 Operational
IQS-APP02 Operational
TruBox-APP02 Operational
DOC-00 Operational
TruBox-DOC-00 Operational
DOC-07 Operational
TruBox-DOC-07 Operational
DOC-08 Operational
TruBox-DOC-08 Operational
DOC-09 Operational
TruBox-DOC-09 Operational
DOC-10 Operational
TruBox-DOC-10 Operational
EUW2-0 Operational
GX2-EUW2-0 Operational
MyCority-EUW2-0 Operational
API-EUW2-0 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Release for Greenstone Production Environment Nov 19, 2025 09:00 - Nov 20, 2025 18:30 UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 11, 2025 - 18:27 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 11, 2025 - 18:26 UTC
Scheduled - Dear Cority Hosted Client,

A scheduled release for your Greenstone Production environment has been created. This release includes updates and improvements to enhance the platform’s performance and functionality.

Please see the schedule below:

For clients between UTC+9 and UTC−4
Dates: Wednesday, 19 November and Thursday, 20 November
Time: 9:00 AM – 11:00 AM GMT (2-hour maintenance window)

For clients between UTC+0 and UTC+8
Dates: Wednesday, 19 November and Thursday, 20 November
Time: 4:30 PM – 6:30 PM GMT (2-hour maintenance window)

During these periods, services may be temporarily unavailable.

Sincerely,
The Cority Hosting Team
Nov 11, 2025 - 18:25 UTC
Nov 19, 2025

No incidents reported today.

Nov 18, 2025
R21 service disruption
Resolved - This incident has been resolved.
Nov 18, 16:01 UTC
Identified - We are continuing to monitor for any further issues.
Nov 18, 14:57 UTC
Update - We are continuing to monitor for any further issues.
Nov 18, 14:51 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 18, 14:50 UTC
Identified - R21 is currently experiencing a service disruption. The incident is caused by our third-party service provider. We are actively collaborating with their teams to restore service and will provide the next status update immediately upon receiving a substantive change in status or confirmation of remediation from our vendor.
Nov 18, 14:22 UTC
Investigating - We are currently investigating this issue.
Nov 18, 13:36 UTC
Nov 17, 2025

No incidents reported.

Nov 16, 2025

No incidents reported.

Nov 15, 2025

No incidents reported.

Nov 14, 2025
Trubox APP02 Performance Issue
Resolved - An brief service restart was performed matching APP00 to facilitate an emergency configuration change to avoid performance issues. Users may have experienced a brief interruption to connections but the application was otherwise accessible
Nov 14, 15:30 UTC
Trubox APP00 Performance Issue
Resolved - This incident has been resolved.
Nov 14, 15:21 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 14, 15:09 UTC
Identified - The issue has been identified and a fix is being implemented.
Nov 14, 15:01 UTC
Investigating - We are currently investigating an issue with slowness and errors on APP00 for IQS Trubox.
Nov 14, 14:54 UTC
Resolved: “Insufficient Disk Space” Error
Resolved - On November 14, 2025, some GX2 and myCority users hosted in the EU1-0 cluster experienced an “Insufficient Disk Space” error on when attempting to save records or perform application activities. The issue has now been resolved.

We apologize for any inconvenience this may have caused and appreciate your patience.
Nov 14, 06:30 UTC
Resolved: “Insufficient Disk Space” Error
Resolved - On November 13, 2025, some GX2 and myCority users hosted in the EU1-0 cluster experienced an “Insufficient Disk Space” error on when attempting to save records or perform application activities. The issue has now been resolved.

We apologize for any inconvenience this may have caused and appreciate your patience.
Nov 14, 00:30 UTC
Nov 13, 2025
Trubox Production Server Maintenance
Completed - The scheduled maintenance has been completed.
Nov 13, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 21:30 UTC
Update - Maintenance has been moved to November 13th.
Nov 6, 18:07 UTC
Scheduled - Cority requires a maintenance window to restore a configuration reverted during the 2025.1.0 update. Sites will not be accessible during this time.
Oct 16, 17:40 UTC
WeSustain – Scheduled Server Maintenance
Completed - The scheduled maintenance has been completed.
Nov 13, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 19:00 UTC
Scheduled - We will perform scheduled maintenance that requires downtime for several production servers. Systems will be restored as soon as the maintenance is complete.
Oct 27, 12:52 UTC
ReadySet Production Server Maintenance
Completed - The scheduled maintenance has been completed.
Nov 13, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 00:00 UTC
Scheduled - Cority is set to release ReadySet v2025.11.0. The maintenance window is scheduled to apply the latest release to hosted production sites.
Nov 4, 16:21 UTC
Nov 12, 2025

No incidents reported.

Nov 11, 2025

No incidents reported.

Nov 10, 2025

No incidents reported.

Nov 9, 2025

No incidents reported.

Nov 8, 2025
GX2 – Production Release 2025.3 (Deployment #2)
Completed - The scheduled maintenance has been completed.
Nov 8, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 12:00 UTC
Scheduled - A new GX2 release (version 2025.3) is scheduled for deployment to Production environments.

Expected Impact:
During the release window, users may experience brief interruptions in access while updates are applied.

⚠️ Important Notice – REST API Security Update
This release introduces an important change to how REST API Refresh Tokens are handled.
To ensure your integrations continue to function correctly, please review the article below and update your REST API configuration to comply with the new security requirements:
https://uc.cority.com/s/article/Using-REST-API-Refresh-Tokens-GX2-2025-3-0-Later
Oct 23, 14:35 UTC
EMS - Production Release 2025.3 (Management System)
Completed - The scheduled maintenance has been completed.
Nov 8, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 03:30 UTC
Scheduled - A new release (version 2025.3) is scheduled for deployment to all Production environments.
Expected Impact: During the release window, users may experience brief interruptions in access.
Oct 23, 16:57 UTC
Nov 7, 2025

No incidents reported.

Nov 6, 2025

No incidents reported.

Nov 5, 2025
Incident
Resolved - The issue affecting [CA1-1] has been self-resolved, and all systems are back to normal. We appreciate your patience and apologize for any inconvenience caused.
Nov 5, 15:00 UTC
ReadySet - Lab Results/Orders and Immunization Feed is unavailable
Resolved - This incident has been resolved.
Nov 5, 01:27 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 4, 17:29 UTC
Identified - The issue has been identified and a fix is being implemented.
Nov 4, 17:12 UTC
Investigating - We are currently investigating an issue with our interface that processes Lab Orders/Results and Immunization details.
Nov 4, 17:05 UTC
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